In every organization there are core business processes which are the operational engine for that business.  These processes are the means by which the internal and external clients are linked to achieve transactional satisfaction on a consistent and reliable basis.  Quality is invariably a key component of these processes.

In every organization there are typically a few top performers whose skills, knowledge and experience is vital to the success of the core business processes.  They are your in house experts.

Our job as business process consultants is to help capture the subject matter expertise of top performers and then systematically convert their skills, knowledge and experience into a learning program to raise the level of performance of the rest of your team.  We call this knowledge management.

Do it once and do it right.  That’s the motto of Knowledge Management.  When information is created by the subject matter experts, it is organized into a “warehouse.”  Then it is categorized for intuitive retrieval, processed into knowledge and deployed as it is needed, when it is needed, to whom it is needed.

Eliminating duplication of effort and parallel development tracks can save your company substantial expense in direct costs alone.  Our business process consultants review your organizations processes and provide you with a proposal that includes system costs and projected returns that are tied to your company’s existing metrics.

If you would like help with developing your business process specific knowledge management system, our staff can provide assistance in a number of ways:

• Training your staff in the planning aspects of knowledge organization, training deployment, administrative systems design, feedback systems and metrics.
• Working with your managers to document competencies by position and conduct a gap analysis to determine priorities.
• Specifying standard curricula, courses and learning objectives.
• Building custom electronic learning systems to support your business systems.
• Designing Electronic Performance Support System architecture to support on-demand knowledge access for customer service functions.
• Providing cost effective, high-level out-of-the-box learning solutions.

We follow accepted project management practices and supply project documentation that can meet all ISO standards.

Needs assessment: the key to focused training

A training program should be a rifle shot, not a shotgun blast.

You can’t afford to waste time training workgroup members in skills they don’t need. You can’t afford, either, to let employees waste time struggling to master functions for which they have not been properly trained. That’s why needs assessment is the key to a targeted training plan that responds specifically and directly to identified needs but does not try to re-teach what the employees already know.

CKSC’s knowledge management process starts with a training needs analysis that determines the needs of a department or workgroup. You begin by identifying the specific skill needs of particular departments and workgroups. For example, the accounting department may be interested in the skills needed to use the calculating power of a spreadsheet, but the marketing department could find the statistical analysis skills more important.

Then, you test workgroup members to determine in which of these skills they need training. You are now able to develop an efficient, time-effective training program that aims directly at these needed skills, selecting the delivery system that best meets your identified needs. These include:

• Custom training documents prepared by the Ready Editor document management and authoring system, teamed with Ready Assessment to test employees both before and after their training and with the Ready Expert knowledge management system.
• Classroom training by our certified instructors
• Customized content developed specifically for your organization

Customized Content Development

Our specialists are certified instructional designers, authors, graphics designers and programmers. Our team will work with your team of subject matter experts and training professionals to deliver customized courseware. The delivery methods can be instructor-led, electronic or a combination of both.

You can even pilot a custom course in one of our classrooms, away from the bustle of your work location.

Our relationships with major publishing houses gives us access to high quality content covering nearly every imaginable standard topic. Using this well accepted content, saves your staff from having to "reinvent the wheel" for these standard courses.